The legal warranties in the countries of purchase apply without restrictions to the Vitality® laminate floors specified below. In addition, in all countries where Vitality® laminate flooring is sold through (approved) distributors, Vitality® provides a commercial warranty as stipulated in the current conditions. If the packaging with the warranty conditions has been lost, you can either consult the warranty conditions in the Vitality® brochure or obtain them directly from Spanolux N.V. (Wakkensteenweg 37B, 8710 Sint-Baafs-Vijve, Belgium), or from the distributor and/or the installer of your Vitality® laminate floor.
Before installing the Vitality® floor panels and accessories, these must be checked for visible defects thoroughly and under the best lighting conditions. In any case the customer must refrain from installing visibly defective products. Any such defects must be reported to the Vitality distributor and/or installer or in the ultimate case, to Spanolux at the latest 8 calendar days after purchase. The defective products will be replaced. Any complaints made after this period shall not qualify for the warranty.
In the event of material or production defects in the Vitality® laminate floors, Spanolux will replace the deficient products in accordance with the present warranty conditions. This is limited to the replacement of the defective Vitality® laminate floor and excludes compensation for any other damage or costs incurred or to be incurred such as, but not restricted to, placement costs and removal expenses.
The Vitality:® warranty applies to the following collections for residential and, depending on the floor type, commercial use. The duration of this warranty is dependent on the laminate type concerned and on the purposes it is used for, as clearly indicated in this brochure and on the packaging.
The term “residential applications” shall be understood as: the use of the laminate as floor covering in a private residence that is used for private purposes only.
The term “commercial applications” shall be understood as: the use of the laminate as a floor covering in non-residential premises, including but not limited to hotels, offices, shops and stores.
The warranty period commences on the date of the purchase.
For the warranty to apply, the Vitality® laminated floors must be placed indoors, in rooms suitable for laminate flooring. Spaces suitable for Vitality® laminated floors are specified on the packaging. The laying of Vitality® laminated floors covered by the warranty in spaces other than mentioned on the packaging is possible only after prior explicit permission in writing from Spanolux®.
The laminate floors are not suitable for: damp and/or humid spaces, including but not restricted to bathrooms and sauna rooms.
Rooms with an immediate access to the street need a transition between the street and the room where the laminate is installed.
In order to invoke the warranty, you must present the original dated invoice to your dealer or point of sale where you purchased the Vitality laminate floor. They will check your claim to Spanolux and pass it on. The warranty can only be invoked by the first user or the original purchaser of the Vitality® laminate, and cannot be transferred. The first user or the original purchaser is the one indicated on the original invoice. For the warranty to be able to be invoked, the damage to the product must be obvious and the damaged surface area must be at least 1 cm² per product unit. Such damage must not be the result of misuse or accidents, including but not restricted to mechanical damage such as heavy impact damage, scratches or grooves (for example by dragging furniture) or notches. If the warranty can be invoked with a valid claim, Spanolux® will replace the laminate floor with floor panels from the Vitality® collections that are in stock at the time when the claim is received. Vitality® provides no other warranty whatsoever, neither explicit nor tacit, than the one specified in the current warranty conditions. Unless the legislation of the country of purchase does not permit this, and with the exception of the statutory provisions concerning product liability, Spanolux® cannot be held liable for direct or indirect damages and costs resulting from deficient products. In any case, Spanolux® cannot be held liable for the costs of the removal and laying of the laminate products, and/or travelling expenses or transaction costs.
Any damage to the product resulting from a defect that was not inherently present at the time of purchase falls outside the scope of this warranty. This includes damage caused by:
Please keep your receipt. If the Vitality® laminate floor is not installed by the user, but by a floor layer/installer, the latter should provide the user with a copy of the installation and maintenance instructions and the warranty conditions. For warranty-related questions we advise you to contact the Vitality® distributor where you purchased your laminate floor. If your Vitality® laminate distributor cannot provide satisfactory answers to your questions or if you require additional information, please contact: Spanolux NV – Consumer Care Service – Wakkensteenweg 37B – 8710 Sint-Baafs-Vijve – Belgium. The Vitality® warranty conditions do not prejudice the waranty legally applicable to the Vitality® products. (firstname.lastname@example.org). Spanolux® reserves the right to inspect the complaint and claim concerning its product on site, installed or otherwise, and must be given the opportunity to do so. Without prior approval of Spanolux NV – Consumer Care Service no repairs or replacements may be made to a Vitality® laminate floor for which a warranty claim has been made